Dealing with Reviews on practitioner’s behalf

Moderation of Views left by patients and customers of registered professional vision and hearing practices.

Primary Health Net Ltd (PHN) the publisher of the public information site featuring “Find My Optician” will act as moderator on the reviews published where deemed necessary

As the moderator and reviewer of the “review area” for an optical or hearing aid practice, our primary goal is to ensure a fair and impartial assessment of the criticisms left by the customers in their reviews of the services received.

With a commitment to transparency and professionalism, PHN will employ a structured approach to handle these reviews effectively.

Firstly, we will establish clear guidelines for the review process, outlining the criteria for acceptable feedback. This will help maintain a constructive environment and filter out any irrelevant or inappropriate comments.

When moderating the reviews, we will carefully read each criticism, considering its validity and relevance. It is crucial to approach each review objectively, without any bias or preconceived notions. This means focusing on the content of the criticism rather than the individual who left it.

To maintain impartiality, we will weigh the merits of each criticism against the overall reputation of the practice and the experiences of other customers. This broader perspective will help us determine the accuracy and fairness of the feedback.

In cases where a review raises legitimate concerns, PHN will take proactive measures to address them. This may involve reaching out to the provider privately to gather additional details and reporting on possible resolution that satisfy both parties. Transparency will be key throughout this process, ensuring that customers are aware of the actions taken in response to their criticism.

In conclusion, our approach as the moderator and reviewer of the “review area” will be rooted in fairness, impartiality, and transparency. By following these principles, PHN aims to maintain a constructive feedback environment that ultimately enhances the services provided by our optical or hearing aid practice published entries.

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